壹蘋果網絡 | 國際雙語天下 | Customer Service Associate InterviewPart (3) 客服專員面試篇（三）

首頁》國際》雙語天下》Customer Service Associate InterviewPart (3)

對話
Paula：I like interacting with people, so I feel that working as a customer service associate is ideal. The position would enable me to combine my computing skills with my experience of working closely with people, which I enjoy very much.
寶拉：我喜歡與人互動，因此我覺得擔任客服專員很理想。這份職位將能結合我的電腦技能及與人密切共事的經歷，我很喜歡這樣的工作內容。
Steve：I see. Paula, what are the general tasks a customer service associate performs？
史帝夫：我了解。寶拉，客服專員一般要履行的職務有哪些？
Paula：I think listening to clients’ complaints and offering professional advice are major parts of the position. I would also be expected to solve different kinds of problems
寶拉：我認為傾聽客訴及提供專業建議是此職位主要的工作。我也會被期許能解決不同種類的問題。

單字片語
◎interact vi. 互動
．interact with sb與某人互動
例：Your son doesn’t interact well with the other kids in his class.（令郎和班上其他小朋友的互動情況不佳。）
◎ideal a. 理想的
例：Mike is the ideal candidate for the job.（邁可是這份工作的理想人選。）
◎enable vt. 使能夠
．enable sb to V使某人能夠從事……
例：The new computer software enables us to work more efficiently.（這個新的電腦軟體使我們工作能更有效率。）
◎combine vt. 結合
．combine A with B= combine A and B將 A 與 B 結合
例：Martha successfully combines her career with her hobbies.（瑪莎成功結合事業和她的嗜好。）
◎general a. 一般的
．in general=generally=generally speaking一般而言
例：In general, Japanese cars are reliable and inexpensive.（一般而言，日本車可靠價格又不貴。）