壹蘋果網絡 | 國際雙語天下 | Customer Service Associate Interview(Part 6) 客服專員面試（六）

首頁》國際》雙語天下》Customer Service Associate Interview(Part 6)

對話
Steve：That’s great to hear. Now listen, a customer service associate doesn’t just take phone calls and listen to clients’ complaints. We expect you to help with the web design and maintenance as well. Are you confident of your skill in web-related software？
史帝夫：很高興聽妳這麼說。聽好，客服專員並非僅是接接電話和聽聽客戶抱怨而已。我們期望妳能協助網頁設計以及網站維護。妳對於網頁相關軟體的技能有信心嗎？
Paula：Yes. From college, I believe I have the technical abilities and knowledge needed for this part of the position.
寶拉：有的。我相信我從大學學到了這方面所需的技能和知識。
Steve：Okay, good. One of your duties would also be to write and compile user guides.
史帝夫：好的，很好。編寫使用手冊也將是你的職責之一。

單字片語
◎web design 網頁設計
◎maintenance n. 維修╱保持
．maintain vt.維修╱保持
例：Old buildings require a lot of maintenance.（舊建築需常維修。）
例：The president sent the army to maintain law and order in that region.（總統派遣軍隊去維持該區的治安。）
◎-related和……相關的
．web-related與網頁有關的
．related a. 相關的
．be related to…和……有關
例：The cancer cases in this village are related to water pollution.（這個村莊內的癌症案例與水污染有關。）
◎software
n. 軟體（集合名詞，不可數）
．hardware
n. 硬體（集合名詞，不可數）
．install /write a piece of software安裝╱編寫一套軟體
例：The computer engineer wrote a piece of software that could calculate income taxes.（那位電腦工程師編寫出一套能計算所得稅的軟體。）
．income taxes　　所得稅